What We're Looking At
Your warranty schedule is the open receivables ledger at your dealership — everything Ford owes you that hasn't been collected yet. Most service managers check it occasionally. Most warranty admins are too busy with new submissions to chase the aged items. And most dealer principals have no idea how much is sitting there.
We audit all three schedules — standard Ford warranty, extended warranty and VSC, and fleet warranty — identify every recoverable item, and work each one through the right process to collect it.
Standard Ford and Lincoln warranty claims submitted but not yet paid, claims under review, and aged receivables from returned or disputed claims. This is where most dealers have the most money sitting.
Extended service contract and vehicle service plan balances — frequently overlooked because they involve different processes than standard Ford warranty. Often the most underworked schedule at any Ford store.
Commercial fleet warranty claims age out without collection more than any other category. Fleet volume dealers can have tens of thousands sitting here with no one actively chasing it.
Why It Happens
Your warranty admin is focused on getting new claims submitted. Your service manager is running the department. Nobody has the time — or the specific expertise — to systematically work through aged receivables, claim returns, and disputed items on all three schedules simultaneously.
Ford sends claims back asking for more documentation. Some get resubmitted. Some don't. The ones that don't become aged receivables nobody's chasing.
Ford takes money back after paying. Most chargebacks can be appealed — but only within a specific timeframe. Unworked chargebacks become permanent losses.
VSC and ESP claims involve different processes, different timelines, and different contacts. Most warranty admins focus on standard warranty and let the extended schedule age.
The Process
You provide your open warranty, extended warranty, and fleet schedules for our review. Every aged item is categorized — claim return needing resubmission, chargeback eligible for appeal, disputed item with a recovery path, or uncollectable write-off.
Every recoverable item gets a specific action plan — resubmission with corrected documentation, appeal with supporting evidence, or direct follow-up with Ford's warranty department.
We contact Ford, prepare documentation, resubmit claims, and file appeals on your behalf. You're updated as each item is resolved.
At close we deliver a full recovery report — every item worked, amount recovered, amounts that couldn't be collected and why, and recommendations for preventing future schedule aging.
$500/month keeps us reviewing your schedules monthly — catching aged items before they become uncollectable and working new claim returns as they come in.
Pricing
Flat engagement fee plus a percentage of what we actually recover. If we don't find anything significant, the flat fee is all you pay.
After the initial cleanup, we stay on your schedules monthly — catching aged items before they become uncollectable, working new claim returns as they come in, and keeping your receivables clean. Cancel anytime with 30 days notice.
The percentage applies only to amounts actually recovered. If we don't recover anything significant, you only pay the flat fee.
Schedule cleanup is a service. This is the software — and every platform plan includes The Warranty Desk, which also sells on its own.
Ford warranty answers, standalone
One rooftop, one warranty admin
Up to five rooftops
Large and multi-franchise groups
Only live PTS lookups count. Cached answers and warranty policy answers are free.
At the limit, cached answers and warranty policy keep working — only new live Ford lookups pause until a block is added or the month resets.
Prices are per dealer group and billed through Stripe. The Warranty Desk requires the dealer's own FMCDealer credentials — it runs lookups through your PTS access, not ours. Managed warranty administration is priced separately. Base fee: 2.5% of the first $150,000 of your monthly Ford warranty volume and 1.25% of everything above, never less than $2,750 a month, set from the volume in your agreement.
Aged items accumulate fast. Anything over 90 days is at risk of becoming uncollectable.
Transition periods are when schedule items fall through the cracks. A cleanup right after a staffing change prevents permanent losses.
Returned claims that weren't resubmitted become aged receivables. If you've had a rough quarter with Ford, your schedule reflects it.
Most dealers never specifically audit their VSC and ESP schedules. It's the most commonly overlooked source of uncollected money.
A declining DAS often correlates with increased claim returns — some of which become schedule items. A cleanup and an audit together address both.
DMS migrations are notorious for leaving warranty schedule items orphaned. A cleanup before and after a migration prevents permanent losses.
A Ford warranty schedule cleanup is an audit of a dealership's open warranty, extended warranty, and fleet warranty schedules to identify uncollected receivables. ClaimIQ reviews all three schedules, identifies every recoverable item, and works each one through the correct process to collect it.
Pricing: Standard warranty schedule — $500 flat plus 15% of amounts recovered. Extended warranty/VSC — $750 flat plus 20%. Fleet warranty — $750 flat plus 20%. Bundle all three — $1,500 flat plus 15%. The percentage applies only to amounts actually recovered. Monthly monitoring retainer is $500/month.
Most cleanups take 2–4 weeks from start to final report, depending on the volume of aged items and the complexity of the appeals involved. You'll receive status updates as items are resolved. The monthly monitoring retainer keeps the schedules clean on an ongoing basis after the initial cleanup.
If the cleanup doesn't uncover significant recoverable amounts, you pay only the flat engagement fee. The percentage only applies to amounts actually recovered — you're not paying us a percentage of nothing.
Yes. Extended service contract and VSC schedule cleanup is one of the most productive places to look — it's the most commonly overlooked schedule at Ford dealerships. We audit it separately at $750 flat plus 20% of amounts recovered, or include it in the bundle.
Yes. All schedule cleanup work is done remotely. We work with your warranty admin and controller to access the schedule data, then handle the recovery work on your behalf. No on-site visit required.
RELATED SERVICES
On-site Ford warranty training built around your actual claim return history. One week at your dealership.
See Training →We review your last 90 days of claims, map your claim return patterns, and deliver a written action plan.
See Consulting →We handle all Ford warranty claims processing on your behalf — RO review, OWS submission, every claim return and chargeback.
Learn More →You pay a flat fee plus a percentage of what we actually collect. Schedule a cleanup and find out what your store is owed.
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