The P&L Impact
This isn't about your warranty admin failing at her job. This is about a department that never had the systems, training, or oversight to catch what's falling through the cracks.
Every claim your admin submits with incomplete documentation gets returned by Ford. Most returns are resubmitted eventually — but some aren't, and all of them delay payment and cost staff time. A high claim return rate also directly impacts your DAS score, which has its own dollar cost.
Fix: Warranty administrator training. One week. Built around your store's actual claim return history.
$4,500 + travelYour open warranty, extended warranty, and fleet schedules have aged receivables that nobody has had time to chase. Claims returned that weren't resubmitted. VSC balances nobody followed up on. Fleet items that aged out quietly. Every one of those items has a clock on it — the longer it sits, the less of it you will ever collect.
Fix: Warranty schedule cleanup. We audit all three schedules and recover what's collectible.
Flat fee + % recoveredWhen Ford takes money back during an audit, those chargebacks can be appealed — but only within a specific window. Most dealerships don't have a systematic process for catching and appealing chargebacks. The ones that don't get appealed become permanent losses.
Fix: Warranty audit. We identify every unappealed chargeback and work each one.
From $2,000Platinum Blue Warranty Excellence Status gives your store maximum access to WPAC One Time Exception requests — the process that reverses individual chargebacks and approves borderline claims. A Green or Red store gets significantly less access. The dollar difference in approved exceptions can be substantial at a high-volume store.
Fix: Go after your weakest DAS metric first. Every engagement starts from your claim returns and the Ford Dashboard figures you share with us.
Audit from $2,000Add it up.
Every one of them is warranty revenue your store already earned — not collected, not protected, or not appealed. The audit puts a dollar figure on yours.
The DAS Score — What It Costs You
The DAS score isn't just a number Ford uses to grade your store. It determines what tools you have access to when things go wrong — and those tools are worth real money.
A one-month embedded consulting engagement is $12,000 plus travel. For 30 days we sit with your team and fix the habits that drag the score down: claim returns, repeat repairs, RO close-to-submit time. Ford calculates the score; we fix what feeds it.
We start with your claim returns, your repair orders, and the Ford Dashboard figures you share with us. We find the documentation gaps, put the fix in writing, and coach your team on real ROs. On a schedule cleanup you get an item-by-item record: what we worked, what we collected, and what could not be collected. You can judge the work from your own records.
The Investment
Compare the cost of ClaimIQ services against the money you're currently losing. The math is straightforward.
| Service | Investment | What You Get | What to Measure |
|---|---|---|---|
| Virtual Warranty Audit | $2,000 | Written action plan + recovery estimate | Corrected claims and appeals |
| Schedule Cleanup — Bundle | $1,500 + 15% | Item-by-item recovery record | Dollars collected |
| One-Week On-Site Training | $4,500 + travel | Your admin retrained on your own ROs | Fewer claim returns |
| One-Month Embedded | $12,000 + travel | 30 days of daily coaching + workflow rebuild | The DAS metrics you target |
| Managed Service | From $2,750/month base | All of the above + full department coverage | Compare: $55K–$70K admin salary + benefits |
If you're a service manager who knows your warranty department needs help and needs to get budget approval — here's the ROI argument in one paragraph:
"Our warranty department is processing $[X] per month in claims. Nobody has worked our warranty, extended, and fleet schedules in months, and our claim return rate is costing us [Y] hours per month in rework. A ClaimIQ virtual audit at $2,000 will tell us exactly what we're losing and give us a written plan to fix it. If they find nothing significant, we're out $2,000 and we know our department is clean."
The virtual audit is the easiest yes in any budget conversation — $2,000 with a clear, bounded scope and a written deliverable. It's the right first step for any GM who isn't sure what's happening in their warranty department.
A free 20-minute call. We look at the Ford Dashboard figures you share with us and give you a straight answer — no obligation, no sales pitch.
hello@claim-iq.io · Ford & Lincoln dealerships only · All 50 states