The P&L Impact
This isn't about your warranty admin failing at her job. This is about a department that never had the systems, training, or oversight to catch what's falling through the cracks.
Every claim your admin submits with incomplete documentation gets returned by Ford. Most returns are resubmitted eventually — but some aren't, and all of them delay payment and cost staff time. A high claim return rate also directly impacts your DAS score, which has its own dollar cost.
Fix: Warranty administrator training. One week. Built around your store's actual claim return history.
$4,500 + travelYour open warranty, extended warranty, and fleet schedules have aged receivables that nobody has had time to chase. Claims returned that weren't resubmitted. VSC balances nobody followed up on. Fleet items that aged out quietly. Most dealers have $5,000–$40,000 in there right now.
Fix: Warranty schedule cleanup. We audit all three schedules and recover what's collectible.
Flat fee + % recoveredWhen Ford takes money back during an audit, those chargebacks can be appealed — but only within a specific window. Most dealerships don't have a systematic process for catching and appealing chargebacks. The ones that don't get appealed become permanent losses.
Fix: Warranty audit. We identify every unappealed chargeback and work each one.
From $2,000Platinum Blue Warranty Excellence Status gives your store maximum access to WPAC One Time Exception requests — the process that reverses individual chargebacks and approves borderline claims. A Green or Red store gets significantly less access. The dollar difference in approved exceptions can be substantial at a high-volume store.
Fix: DAS score improvement. Every ClaimIQ engagement targets your specific metric gaps.
Improvement in 90 daysAdd it up.
Per year. Per store. In warranty revenue that's already yours — already earned — just not collected, not protected, or not optimized.
The DAS Score — What It Costs You
The DAS score isn't just a number Ford uses to grade your store. It determines what tools you have access to when things go wrong — and those tools are worth real money.
A one-month embedded consulting engagement at $12,000 plus travel — and most stores achieve measurable DAS improvement within one 6-month cycle. The WPAC access alone at a $200K+/month warranty store is worth more than the engagement cost annually.
What We Fixed
New warranty administrator covering two stores simultaneously. DAS score at 71 and declining. RO Close to Submit time at 10.17 days — nearly three times the national average of 3.42. That single metric was costing 10 full DAS points.
Strong Claim First Time Through (97.5% — above national average). The documentation quality was actually solid. The problem was workflow — claims were batching instead of submitting daily, and nobody had connected the submission timing to the DAS score.
One-week on-site training. Daily submission workflow rebuilt. Both stores' claim return history reviewed. Warranty admin earned ClaimIQ Certified Warranty Administrator designation. Schedule cleanup engagement in progress.
$120K/month warranty volume. Warranty admin had been in the role for 14 months with no formal training. Extended warranty and fleet schedules had never been specifically audited. GM didn't know the extended schedule existed as a separate receivable.
Consistent Repair Cost Variance issues on three high-volume op codes. Extended warranty schedule with $18,400 in aged receivables. Fleet schedule with $9,200 in collectible items. Total recoverable: $27,600 across both schedules.
Virtual audit at $2,000 identified all issues. Written action plan delivered. Schedule cleanup recovered $23,800 of the $27,600 identified. Net to dealer after ClaimIQ fees: $17,000+.
The Investment
Compare the cost of ClaimIQ services against the money you're currently losing. The math is straightforward.
| Service | Investment | Typical Recovery / Value | ROI |
|---|---|---|---|
| Virtual Warranty Audit | $2,000 | First corrected chargeback alone | 10x+ |
| Schedule Cleanup — Bundle | $1,500 + 15% | $5,000–$40,000 recovered | 5x–20x |
| One-Week On-Site Training | $4,500 + travel | Reduced claim returns + DAS improvement | Long-term compounding |
| One-Month Embedded | $12,000 + travel | DAS status change + WPAC access + schedule cleanup | $20K–$60K/yr ongoing |
| Managed Service | $4,000–$7,500/mo | All of the above + full department coverage | Replaces $65K+ admin salary |
If you're a service manager who knows your warranty department needs help and needs to get budget approval — here's the ROI argument in one paragraph:
"Our warranty department is processing $[X] per month in claims. Based on industry averages, we likely have $[X × 5–15%] in recoverable aged receivables on our warranty schedule, and our claim return rate is costing us [Y] hours per month in rework. A ClaimIQ virtual audit at $2,000 will tell us exactly what we're losing and give us a written plan to fix it. If they find what they typically find, we recover the audit cost in the first corrected item. If they don't find anything significant, we're out $2,000 and we know our department is clean."
The virtual audit is the easiest yes in any budget conversation — $2,000 with a clear, bounded scope and a written deliverable. It's the right first step for any GM who isn't sure what's happening in their warranty department.
A free 20-minute call. We review your Ford Dashboard metrics and give you a straight answer — no obligation, no sales pitch.
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