Why Most Dealers Need an Audit
Most Ford dealerships don't have a warranty problem. They have a documentation problem — and nobody inside the store has the time, training, or perspective to find it.
The claim return codes repeat. The DAS score drifts. The schedule fills up with aged receivables. The warranty admin is doing their best. But nobody is looking at the patterns across all the claims — the specific op codes that keep getting returned, the technicians whose 3C documentation consistently falls short, the documentation habits that Ford's auditors are quietly flagging.
That's what a ClaimIQ audit finds. In two days.
Signs Your Store Needs a Warranty Audit
Ford's benchmark is 95%+. Below 90% means documentation problems are costing you on nearly every tenth claim.
Repeat denials on the same op codes mean the root cause has never been identified.
A declining score means Ford is seeing problems in your data. You need to find them first.
Aged receivables mean claims are being disputed or forgotten — money nobody is collecting.
An audit is coming. The best time to find your problems is before the auditor does.
The Audit Scope
Not a high-level overview — a forensic review of your actual claims, claim return codes, and documentation practices against Ford's specific standards.
Every denial tied to documentation is reviewed against Ford's Complaint, Cause, and Correction standard. We identify the exact language patterns and missing elements that are causing returns — not just "documentation issues" but the specific words and part numbers that should be there and aren't.
Your last 90 days of claim return codes mapped against op codes, technicians, and claim types. This is where the patterns emerge — the op codes that keep generating the same claim return code, the techs whose work consistently falls below Ford's documentation standard.
All 5 Ford Warranty Dashboard metrics, from the Ford Dashboard figures you share with us — Repair Cost Variance, Potential Repeat Repair, RO Open to Close Time, RO Close to Submit Time, and Claim First Time Through. We show you exactly which metrics are pulling your score down and why.
Active SSPN numbers checked against your claim history. Pre-authorization compliance reviewed for goodwill, policy, and STARS submissions. Missing SSPNs and retroactive pre-auth attempts are two of the most expensive easily-correctable errors in Ford warranty.
We check the labor operations on your repair records against SLTS and relevant bulletins, and look for repeat documentation problems in the claim returns you supply.
Open warranty, extended warranty, and fleet schedules reviewed for aged receivables. We identify every collectible item your team hasn't had time to chase and quantify the recovery opportunity.
Your documentation checked against the patterns that draw Ford audit attention — by someone who has sat on Ford's side of the table. We tell you where you're exposed and what to fix before Ford notices.
The process from RO completion to OWS submission reviewed for timing, accuracy, and consistency. RO close-to-submit time, submission errors, and workflow bottlenecks identified and quantified.
The Deliverable
Every ClaimIQ audit ends with a written action plan your team can implement immediately — not a slide deck, not a list of observations, not vague recommendations.
Every claim return code your store received in the audit period, mapped against op codes, technicians, and dollar amounts. Ranked by frequency and total dollar impact.
The specific documentation failures, process gaps, and workflow problems behind each claim return pattern — not symptoms, causes.
Specific, prioritized corrective actions your team can implement immediately. No vague recommendations. Each item tied to a documented issue in the records reviewed.
All 5 metrics from the Ford Dashboard figures you share with us, your Warranty Excellence Status, and the actions that will move each metric.
A plain-language assessment of your audit exposure — what an auditor would flag in your records today, and what to fix first.
Dollar estimate of collectible items on your warranty schedule and recoverable returned and rejected claims worth appealing, based on the audit findings.
"Two days. Your claims. A written plan to fix what we find."
Santos Rivera · Former Ford Warranty Dealer Advocate · Founder, ClaimIQ Ford Warranty
The Process
Two days. No travel required. A complete picture of your warranty department's performance and a clear path to improvement.
You book the audit and complete a short pre-audit questionnaire — your current Ford Dashboard figures, top claim return codes, and current pain points. Takes about 15 minutes.
Before Day 1 we review your last 90 days of OWS claim data and claim return history. We arrive on the call already knowing where to look.
Two-hour Zoom session. We walk through your claim return patterns, documentation examples, and submission workflow together. You see exactly what we're finding in real time.
Two-hour Zoom session. We present the written audit report and walk through every action item with your warranty admin and service manager. Questions answered, priorities set.
Full written audit report delivered at the end of Day 2. Claim return pattern report, root cause analysis, Ford Dashboard scorecard, audit risk assessment, and written action plan — all in one document.
Included with every audit. One call 30 days after delivery to review what's been implemented, what's changed in your numbers, and what to tackle next.
Engagement Options
From a single virtual audit to a month-long embedded consulting engagement. Every option includes a written deliverable.
The fastest way to get a complete picture of your warranty department's performance. No travel, no disruption to your operations. Two focused sessions deliver everything an on-site visit would — just without the plane ticket.
Five days inside your operation. We review live claims as they're being submitted, coach your warranty admin in real time, sit in on service advisor write-ups, and deliver the written report at the end of the week.
A complete warranty department rebuild. Daily claim coaching, weekly performance reviews with your service manager, every RO reviewed before OWS submission, and a custom documentation standards guide delivered at month-end.
Ongoing Ford warranty advisory for stores that want expert eyes on their claims without a full-time engagement. A monthly strategy call, a monthly review of the Ford Warranty Dashboard figures you share with us, and email access for return and chargeback appeals and documentation questions.
Not sure which engagement is right for your store?
Book a free 20-minute assessment call. We'll look at the Ford Dashboard figures you share with us and tell you exactly which engagement makes the most sense — no sales pressure.
Book Free Assessment →Why ClaimIQ
ClaimIQ's founder Santos Rivera spent time as a Warranty Dealer Advocate on Ford's own Warranty Assistance Team — the same team that resolves warranty disputes between Ford and its dealers. He's reviewed claims from the Ford side of the table.
He knows what Ford's auditors look for because he's worked alongside them. He knows which documentation patterns trigger audits and which appeal strategies actually work. That experience is what every ClaimIQ audit is built on.
We're not warranty generalists. We're Ford and Lincoln specialists. Every engagement, every audit, every action plan is built specifically for Ford's systems, Ford's standards, and Ford's documentation requirements.
If you know your warranty department needs a professional audit but need GM buy-in to approve the spend, here's the ROI argument in one paragraph you can use verbatim:
"Our warranty department processes $[X]/month in claims. We need to review our schedules to establish what may be recoverable, and our claim return rate is costing us rework time every month. A ClaimIQ virtual audit at $2,000 tells us exactly what we're losing and gives us a written plan to fix it. The report will show what was reviewed, which issues were found, and what to work on next."
A Ford warranty audit is a forensic review of a dealership's warranty claim history, claim return patterns, submission workflow, and documentation practices. ClaimIQ's audit reviews your last 90 days of claims and denials, identifies the specific documentation gaps and process failures driving your claim return rate, and delivers a written action plan with specific corrections. Virtual audits start at $2,000 and take 2 days via Zoom.
A Ford warranty consultant reviews a dealership's warranty documentation, claim return history, and submission workflow to identify the root causes of claim denials and DAS score problems. ClaimIQ is led by a former Ford Warranty Dealer Advocate. We review your specific claim return codes, op code patterns, and 3C documentation quality, then deliver a written action plan with specific fixes your team can implement immediately.
The virtual audit takes 2 days via Zoom — two focused 2-hour sessions with the written report delivered at the end of Day 2. On-site consulting runs one week or one month. We also include a 30-day follow-up call with every engagement to review what's changed in your numbers.
You'll need to provide access to your OWS claim history (the last 90 days of claims and denials), your current Ford Dashboard report if you have one, and a brief overview of your current pain points. We'll send a pre-audit questionnaire that takes about 15 minutes to complete. We agree which records to provide before the engagement.
Yes. A ClaimIQ warranty audit is a proactive review commissioned by the dealership to identify and fix problems before Ford finds them. A Ford Motor Company warranty audit is an external audit conducted by Ford that results in chargebacks and corrective action requirements. The best time for a ClaimIQ audit is before the Ford audit — not after.
All ClaimIQ consulting engagements cover both Ford and Lincoln warranty programs. The documentation standards, OWS system, and DAS score apply to both brands, and most Ford dealers also carry Lincoln. We don't treat them as separate engagements.
RELATED SERVICES
Hand off your entire warranty department. We handle everything — RO review, OWS submission, denials, appeals, and claim follow-up. A monthly report on the Ford Warranty Dashboard figures you send us.
Apply for Managed Service →On-site training at your dealership built around your actual claim return history. Participants who meet the assessment requirements earn a ClaimIQ training certificate.
See Training Options →We audit your open warranty, extended warranty, and fleet schedules and recover what's sitting uncollected. Flat fee plus % of recovered.
Schedule a Cleanup →Available in All 50 States
ClaimIQ on-site warranty auditing and consulting is available at Ford and Lincoln dealerships in all 50 states — Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. For virtual engagements, location is no barrier. Travel is quoted up front and billed in addition to the engagement price.
A virtual audit takes two days and starts at $2,000. You walk away with a written action plan for your store.
Questions? hello@claim-iq.io
Need Ford warranty process training alongside your audit?
Our Ford warranty process training covers every step of the complete Ford warranty workflow — 3C documentation, OWS submission, claim returns, DAS metrics, and daily workflow. On-site at your dealership.