Your processor emails you: we need the RVC code. If that email goes out Friday afternoon, nobody reads it until Monday. Three days gone on a claim that was finished and payable the day it was written.
We know where that code lives. We go get it, paste it in, and the claim is paid the same day. You never hear about it.
That is the whole difference. Most warranty processing companies are built to key what the repair order says and send it to Ford. Every time Ford needs something more, it lands back on you.
A claim goes in for a part a car wash damaged. Ford pays it. Then Ford takes it back at audit and you eat the chargeback plus the penalty. The processor did their job - they submitted it.
Damage from an outside source isn't warranty. We stop and ask before it goes to Ford, not after.
At one store we reviewed, $16,876 was paid by Ford and still sitting on open repair orders - the oldest for 50 days. Nine ROs, 45% of the store's open warranty dollars, finished and paid, still counting against them on Ford's open-to-close measure.
Nobody was checking, because closing claims wasn't the processor's job.
Something is wrong with a claim and we caught it before it went in. That is the only message you get about a claim in process.