What We Handle
Every repair order is reviewed for complete 3C documentation before it goes to Ford. We catch missing causal part numbers, vague Complaint fields, and insufficient Correction documentation before they become claim returns — not after.
We submit all Ford and Lincoln warranty claims through OWS on your behalf. Every claim is entered correctly, supplemental documentation attached where needed, and SSPN codes applied when applicable. Complete claims go in promptly after the RO closes, on a daily workflow we agree with your store.
When Ford returns a claim requesting more documentation, we identify exactly what is needed, correct the documentation, and resubmit promptly. Every claim return is tracked, worked, and resolved — nothing falls through the cracks.
When Ford takes money back through a chargeback, we identify it, assess appeal eligibility, prepare the WPAC One Time Exception documentation, and submit the appeal before the window closes. If a chargeback can be recovered, we go after it.
You send us your Ford Warranty Dashboard figures each month — ClaimIQ has no access to your Dashboard. Your service manager gets a monthly report on them, with denial trends, appeal outcomes, and amounts recovered, and every denial, appeal, and chargeback we work is logged in ClaimIQ.
Aged items on your warranty, extended warranty, or fleet schedules? Our schedule cleanup service works them from the schedules your store supplies — a flat fee plus a percentage of what we actually recover.
The Math
The real difference isn't just cost — it's expertise.
A new warranty administrator takes 12–18 months to develop real Ford warranty expertise. ClaimIQ brings 20+ years of Ford fixed ops experience and time on Ford own Warranty Assistance Team to every single claim — starting on day one.
Pricing
We become your warranty department.
You send us the ROs. We review every claim before it goes to Ford, submit through OWS on your behalf, fight every denial, and keep your service manager in the loop on every claim. No warranty admin on payroll. No training costs. No turnover.
We Earn More Only When Your Ford Numbers Improve
Your base fee is set from your monthly warranty volume when you sign, and no single month’s volume moves it. The only way we earn more is a bonus in a month when a Ford Warranty Dashboard metric improves against your baseline — never more than $2,500 a month.
Set from the monthly Ford warranty volume in your agreement. No single month's volume moves your base fee. If your actual monthly volume differs from the volume in your agreement by more than 20% for three consecutive months, either of us can restate it on 30 days' written notice, and the restated figure sets the base fee from the following month.
0.1% of that month's warranty volume for each Ford Warranty Dashboard metric that improves against your baseline at signing — at least $100 per metric, never more than $2,500 a month, nothing in the first 60 days.
You send us your Ford Warranty Dashboard figures each month. ClaimIQ has no access to your Dashboard and holds none of its data, and a month whose figures are not sent earns no bonus.
| Monthly Warranty Volume | Base fee | Bonus per metric | All five |
|---|---|---|---|
| $75,000 | $2,750 | $100 | $500 |
| $110,000 | $2,750 | $110 | $550 |
| $150,000 | $3,750 | $150 | $750 |
| $200,000 | $4,375 | $200 | $1,000 |
| $500,000 | $8,125 | $500 | $2,500 (ceiling) |
Contact us to discuss your warranty volume and confirm slot availability.
Ford warranty claims processing is the complete workflow of reviewing, submitting, and managing all Ford and Lincoln warranty claims — from repair order documentation review through OWS submission, claim return management, chargeback appeals, and claim documentation coaching. ClaimIQ handles all Ford warranty claims processing on a managed service basis for Ford and Lincoln dealers.
Yes. ClaimIQ offers fully managed Ford and Lincoln warranty claims processing. We review every repair order before OWS submission, submit all claims on your behalf, manage every claim return and chargeback, and coach your team on documentation. Base fee: 2.5% of the first $150,000 of your monthly Ford warranty volume and 1.25% of everything above, never less than $2,750 a month, set from the volume in your agreement. Performance bonus, only for a month in which a Ford Warranty Dashboard metric improves against your baseline at signing: 0.1% of that month's warranty volume for each metric improved, at least $100 per metric, five metrics, never more than $2,500 a month, and nothing in the first 60 days. 3-month initial term, then month-to-month. No setup fee.
Base fee: 2.5% of the first $150,000 of your monthly Ford warranty volume and 1.25% of everything above, never less than $2,750 a month, set from the volume in your agreement. Performance bonus, only for a month in which a Ford Warranty Dashboard metric improves against your baseline at signing: 0.1% of that month's warranty volume for each metric improved, at least $100 per metric, five metrics, never more than $2,500 a month, and nothing in the first 60 days. 3-month initial term, then month-to-month. No setup fee.
Repair order review before OWS submission, complete OWS claim submission for all Ford and Lincoln warranty claims, management of all claim returns with corrected resubmissions, chargeback identification and WPAC appeal preparation, claim documentation coaching, a monthly report on the Ford Warranty Dashboard figures you send us, and claim follow-up. Schedule cleanup is a separate engagement using records your store supplies.
ClaimIQ brings 20+ years of Ford fixed ops experience and time on Ford own Warranty Assistance Team to every single claim — starting on day one. A new warranty administrator typically takes 12-18 months to develop real Ford warranty expertise. ClaimIQ also has no benefits cost, no PTO gap, no sick day coverage problem, and performance-based pricing that aligns our incentives with yours.
Managed processing is priced above. If you would rather keep claims in house, the ClaimIQ platform includes The Warranty Desk.
Ford warranty answers, standalone
One rooftop, one warranty admin
Up to five rooftops
Large and multi-franchise groups
Only live PTS lookups count. Cached answers and warranty policy answers are free.
At the limit, cached answers and warranty policy keep working — only new live Ford lookups pause until a block is added or the month resets.
Prices are per dealer group and billed through Stripe. The Warranty Desk requires the dealer's own FMCDealer credentials — it runs lookups through your PTS access, not ours. Managed warranty administration is priced separately. Base fee: 2.5% of the first $150,000 of your monthly Ford warranty volume and 1.25% of everything above, never less than $2,750 a month, set from the volume in your agreement.
Prefer to Train Your Own Staff?
Train your existing warranty admin on the complete Ford warranty process.
See Training →Start with a $2,000 audit to understand your current claims processing gaps.
See Audit →Recover uncollected receivables while we set up managed processing.
See Cleanup →Contact us to discuss your warranty volume and check slot availability. Ford and Lincoln dealers only.