What We Handle
Every repair order is reviewed for complete 3C documentation before it goes to Ford. We catch missing causal part numbers, vague Complaint fields, and insufficient Correction documentation before they become claim returns — not after.
We submit all Ford and Lincoln warranty claims through OWS on your behalf. Every claim is entered correctly, supplemental documentation attached where needed, and SSPN codes applied when applicable. All claims submitted within 24 hours of repair completion.
When Ford returns a claim requesting more documentation, we identify exactly what is needed, correct the documentation, and resubmit promptly. Every claim return is tracked, worked, and resolved — nothing falls through the cracks.
When Ford takes money back through a chargeback, we identify it, assess appeal eligibility, prepare the WPAC One Time Exception documentation, and submit the appeal before the window closes. Recoverable chargebacks get recovered.
You receive a monthly report on all five DAS metrics — Repair Cost Variance, Potential Repeat Repair, RO Open to Close Time, RO Close to Submit Time, and Claim First Time Through — with your current scores, national benchmarks, and specific improvement recommendations.
We review your open warranty, extended warranty, and fleet schedules monthly — identifying aged receivables and working them before they become uncollectable. Schedule monitoring is included in the managed service.
The Math
The real difference isn't just cost — it's expertise.
A new warranty administrator takes 12–18 months to develop real Ford warranty expertise. ClaimIQ brings 20+ years of Ford fixed ops experience and time on Ford own Warranty Assistance Team to every single claim — starting on day one.
Pricing
Based on your warranty volume. Fixed and predictable.
Activated only when Ford Dashboard metrics measurably improve. You pay for results.
Total fee — flat fee plus any bonus — never exceeds $7,500 per month. Ever.
Initial 3-month engagement. Month-to-month after that with 30-day notice.
ClaimIQ managed warranty processing is limited to 2 dealer partners at a time.
Contact us to discuss your warranty volume and confirm slot availability.
Ford warranty claims processing is the complete workflow of reviewing, submitting, and managing all Ford and Lincoln warranty claims — from repair order documentation review through OWS submission, claim return management, chargeback appeals, and monthly Ford Dashboard reporting. ClaimIQ handles all Ford warranty claims processing on a managed service basis for Ford and Lincoln dealers.
Yes. ClaimIQ offers fully managed Ford and Lincoln warranty claims processing. We review every repair order before OWS submission, submit all claims on your behalf, manage every claim return and chargeback, and deliver monthly Ford Dashboard reporting. Flat monthly fee from $4,000. Performance bonus up to $2,500/month only when metrics improve. Total never exceeds $7,500/month. Two slots available.
Flat monthly fee from $4,000 to $5,000 based on warranty volume. Performance bonus up to $2,500/month activated only when Ford Dashboard metrics improve. Total monthly fee never exceeds $7,500. Compare to a full-time warranty administrator at $55,000-$70,000/year in salary alone — plus benefits, training, and the claim return cost during their ramp-up period.
Repair order review before OWS submission, complete OWS claim submission for all Ford and Lincoln warranty claims, management of all claim returns with corrected resubmissions, chargeback identification and WPAC appeal preparation, monthly Ford Dashboard reporting on all five DAS metrics, and warranty schedule monitoring.
ClaimIQ brings 20+ years of Ford fixed ops experience and time on Ford own Warranty Assistance Team to every single claim — starting on day one. A new warranty administrator typically takes 12-18 months to develop real Ford warranty expertise. ClaimIQ also has no benefits cost, no PTO gap, no sick day coverage problem, and performance-based pricing that aligns our incentives with yours.
Prefer to Train Your Own Staff?
Train your existing warranty admin on the complete Ford warranty process.
See Training →Start with a $2,000 audit to understand your current claims processing gaps.
See Audit →Recover uncollected receivables while we set up managed processing.
See Cleanup →Contact us to discuss your warranty volume and check slot availability. Two slots. Ford and Lincoln dealers only.