No phone trees. No call centers. When a customer's special-order part arrives, someone from ClaimIQ calls them, answers their questions and books the appointment.
ClaimIQ Calls $599/month per rooftop. We make every call for you.
No phone trees. No call centers. A real person, every time.
Our Approach
Customers are tired of automated messages and phone menus that never reach a person. A text is easy to ignore. A friendly call from someone who knows their car, their part and their store is not. So we call first, and we follow up in writing.
Every call is made by a person, not a recording or a bot.
Your store's number rings a person: our caller, or your service desk after hours. Never a phone menu.
After every call, the customer gets a text and an email with the details.
The Problem
The advisor thinks parts called the customer. Parts thinks the advisor called. The part sits on the shelf, and the work never gets booked.
How It Works
Your store uploads its daily special-order report.
When every part on an order is in, a real person calls the customer within one business day, during your store's hours.
If the customer answers, we book the appointment and confirm it by text and email.
If they don't, we leave a friendly voicemail, send a text and an email at the same moment, and call again.
Your manager sees every call, every booking and every part still on the shelf.
When a customer calls your store's number back, a real person answers. Never a phone menu.
Plans
Every price here is per rooftop, per month. The ClaimIQ platform plans are priced per dealer group; The Callback Desk is not.
Your advisors stay with the customers in front of them. We make the calls, every day, so nobody gets forgotten.
Dealer Caller ID, an add-on that requires ClaimIQ Calls. Our calls show your dealership's own main number instead of the local number set up for your store.
Taking pilot stores. There is no online checkout yet. Talk to us and we set your store up with you.
Become a pilot store →What The Manager Sees
The value of the parts that are in and waiting on a customer.
Each month, the orders that were booked or picked up after the customer was reached.
Every call, text and email, with when it happened and what came back.
The orders that have sat longest, before the part has to go back.
Customer Care
Calls, texts and emails go out during your store's hours, on your store's clock.
Every call and message is about the customer's own order. Nothing else.
A customer who replies STOP gets no more texts.
Calls to your customers are not recorded.
No. Every call is made by a real person. Texts and emails only follow a call, so the customer has the details in writing.
No. Someone at the store uploads the special-order report your DMS already prints, once a day, as CSV, Excel or PDF. There is nothing to install and no DMS integration to set up.
A ClaimIQ team member, always. Never a recording, and never left to your busy advisors.
Calls and texts come from a local number set up for your store. When a customer calls that number back, a real person answers: our caller, or your service desk after hours. With Dealer Caller ID, calls show your dealership's own main number instead. Dealer Caller ID: +$49/month per rooftop. Requires ClaimIQ Calls.
A morning check holds the call. If the customer's vehicle is already at the store, the order is put on hold and the customer is not called, texted or emailed about it.
The Callback Desk is one plan, priced per rooftop, per month. ClaimIQ Calls: $599/month per rooftop. We make every call for you. Up to 200 calls a month included, then $3 per call. Text and email included. Dealer Caller ID: +$49/month per rooftop. Requires ClaimIQ Calls. It is the same price whether or not you use the rest of ClaimIQ.
We are taking pilot stores now. Tell us about your store and we set it up with you. There is no online checkout for The Callback Desk yet.
We are taking pilot stores now. Tell us about your store and we can start calling your customers when their parts are in.
Ford and Lincoln franchised dealerships only.