Warranty Administrator Training
Most warranty admins learned on the job. Nobody sat down and taught them what Ford actually expects from a Complaint, Cause, and Correction. Nobody explained why the same op code generates denials at one store and gets paid every time at another.
We come to your dealership. We review your actual claim return history before we arrive. Day 2 uses your real repair orders — not textbook examples. By the end of the week, your admin knows exactly what Ford is looking for on every claim.
OWS navigation, warranty types, DAS score, Warranty Excellence Status, 3C standard.
Live coaching using real repair orders from your claim return history.
Pre-auth, SSPN, STARS system, campaigns, recalls.
Your actual claim return codes reviewed. Appeal strategy per code. Audit survival.
Training on the 5 DAS metrics and their point values: Repair Cost Variance (50 pts), Potential Repeat Repair (20 pts), RO Open/Close Time (10 pts), RO Close/Submit Time (10 pts), Claim First Time Through (10 pts).
🏆 ClaimIQ Certified Warranty Administrator
Participants who meet the course assessment requirements earn a verifiable ClaimIQ certificate. Publicly lookable by your dealer principal and Ford rep.
Multi-store group training available — contact for custom pricing
Nobody identified the root cause. We find it in the first day.
The Cause field is missing a causal part number on half your claims.
We map every metric that feeds it and show you which one to fix first.
Open receivables nobody has had time to chase.
Active supplemental notices your team didn't catch — money left on the table.
"Two days. Your claims. A written plan to fix what we find."
Warranty Audit & Consulting
We review your last 90 days of claims, map every claim return code against your op codes and technicians, and deliver a written action plan with specific fixes — not vague recommendations.
Virtual or on-site. Two days or one month. Every engagement ends with a written deliverable your team can act on immediately.
Schedule Cleanup & Recovery
Open warranty receivables nobody had time to chase. Extended warranty balances that fell through the cracks. Fleet warranty aged items that are about to fall off entirely. Every one of those items has a clock on it. We go line by line, find what can still be collected, and chase it.
We audit your warranty schedule, extended warranty/VSC schedule, and fleet warranty schedule — identify every recoverable item — and work each one through the right process to collect it. You pay a flat fee plus a percentage of what we actually recover. If we don't find anything significant, you're not out much.
Disputed claims, aged receivables, and items stuck in review that nobody has followed up on.
Extended service plan and vehicle service contract balances — often the most overlooked receivables at a Ford store.
Commercial fleet warranty claims frequently age out without collection. We find them and collect them.
The percentage applies only to what we actually collect
For stores that want to hand off the entire warranty department. We handle all automotive warranty claims processing — RO review, OWS submission, claim returns, chargebacks, and 3C documentation coaching. You hand us the ROs; we handle the rest.
Ford warranty answers on demand — labor operations, TSBs, GSBs, SSMs, OASIS warranty status, workshop manual procedures and part coverage. It runs lookups through each user's own FMCDealer sign-in. It answers questions; it does not process, audit or submit claims. Included free with every ClaimIQ platform plan.
Why ClaimIQ
Our founder Santos Rivera spent time as a Warranty Dealer Advocate on Ford's own Warranty Assistance Team — the same team that resolves warranty disputes between Ford and its dealers. He's sat on Ford's side of the audit table and he's sat in your warranty admin's chair.
He knows what Ford's auditors look for. He knows which documentation patterns trigger chargebacks. He knows what the Complaint field needs to say, what causal part number belongs in the Cause field, and what the Correction field has to include to justify the labor.
That experience is what every ClaimIQ training, audit, and cleanup is built on. Not a software algorithm. A person who's been inside Ford's warranty program and inside your kind of store.
Member of Ford's own Warranty Assistance Team — worked directly with dealers on disputes and DAS improvement.
From rental car manager to service advisor, service manager, fixed ops director, warranty admin, and Ford WAT.
Submitted, reviewed, and appealed Ford warranty claims through OWS directly — not theoretically.
Hands-on warranty administrator training at Ford and Lincoln dealerships across multiple states.
Yes. All on-site and virtual training and consulting engagements are available now and taking bookings. Available at Ford and Lincoln dealerships in all 50 states.
Yes. All services cover both Ford and Lincoln warranty programs. We don't work with any other manufacturers — exclusively Ford and Lincoln.
Every ClaimIQ training engagement is built around your store's actual claim return history and submission workflow. Before we arrive, we review your last 90 days of claims and denials. Day 2 uses your real repair orders — not textbook examples.
The audit finds the problems — it tells you exactly what's driving your claim return rate and gives you a written action plan. Training fixes the people — it rebuilds your warranty admin's documentation skills around your actual claims. Most stores benefit from doing both.
A $1,500/month retainer, per rooftop, that gives up to 10 named people on your fixed ops team — service advisors, technicians, warranty admin, and service manager — access to Ford warranty expertise by phone and email. One monthly review call included. Calls and emails received Monday through Friday before 3 PM Eastern are answered the same business day. Anything received later is answered by noon the next business day.
Yes. Contact us for group pricing on 2+ rooftops. We typically offer reduced per-store fees for groups and can coordinate training across multiple locations.
On-site training, virtual audits, schedule cleanup — all available now. Book a free 20-minute call and we'll tell you exactly which engagement makes sense for your store.
Available at Ford & Lincoln dealerships in all 50 states · hello@claim-iq.io