The DAS Score
Ford recalculates your DAS every six months. Here's exactly what it measures, how many points each metric is worth, and where to discuss documentation and workflow improvements.
Labor and parts costs vs. Ford national averages by op code. The single biggest lever on your DAS score — worth more than all other metrics combined. High Repair Cost Variance is the most common reason dealers are stuck in Green or Red status.
Claims flagged by Ford as possible repeat repairs on the same vehicle concern. Reflects technician diagnosis quality and repair accuracy. Most stores perform well here — technicians are generally diagnosing correctly.
Days from when the repair order is opened to when the repair is completed. Measures shop efficiency and customer downtime. National average benchmarks vary by op code category.
Days from repair completion to OWS claim submission. The most commonly overlooked metric. Check your current Ford Dashboard for the comparison Ford applies to your store. Many stores are submitting at 7-10+ days — earning a zero on this metric. A pure workflow fix.
Percentage of claims Ford accepts on the first submission without returning them for more documentation. Directly measures warranty documentation quality — specifically 3C completeness and causal part number accuracy.
What Your Score Means
Immediate action required. Find the metric costing you the most points and fix it before the next DAS cycle.
Where most Ford dealers live. The jump from Green to Platinum Blue is often 10-20 points and entirely achievable.
The goal. Most dealers within 90 days of on-site consulting can identify a clear path to Platinum Blue status.
How ClaimIQ Helps
We review your last 90 days of claims and the Ford Dashboard figures you share with us, and find the documentation gaps, repeat return patterns, and submission delays behind them. You get a written action plan that starts with the metric costing you the most points. Virtual audit from $2,000.
Claim First Time Through rate and parts of Repair Cost Variance are directly tied to documentation quality. We come to your store and rebuild your warranty admin's documentation from the ground up using your actual claim return history. One week on-site from $4,500.
If your RO Close to Submit time is over 5 days, you're leaving DAS points on the table every single month. We rebuild your daily submission workflow so claims go to Ford within 24 hours of repair completion.
While we're working on your DAS metrics, we also audit your warranty schedule for uncollected receivables. We find what can still be collected and chase it.
hello@claim-iq.io · (850) 843-2170 · Former Ford WAT · All 50 States
The Ford Dealer Assessment Score (DAS) is a 100-point composite score Ford assigns every six months based on five warranty metrics: Repair Cost Variance (50 pts), Potential Repeat Repair (20 pts), RO Open to Close Time (10 pts), RO Close to Submit Time (10 pts), and Claim First Time Through (10 pts). It determines your Warranty Excellence Status — Platinum Blue (90-100), Green (60-89), or Red (under 60).
Your DAS score is available in the Ford Warranty Dashboard through the FMCDealer portal. Log in, navigate to the Warranty Dashboard, and your current score and metric breakdown will be displayed. Your Zone Manager or Warranty Dealer Advocate can also pull it for you. NADA publishes annual dealer benchmark data at nada.org that can help you understand how your DAS metrics compare to national averages.
Repair Cost Variance measures your labor and parts costs against Ford national averages by op code. It is worth 50 of 100 DAS points — more than all other metrics combined. Stores with high Repair Cost Variance are more likely to receive audit attention and chargebacks. Improving RCV requires identifying which specific op codes are out of range.
Yes — and quickly. RO Close to Submit Time is a workflow problem, not a documentation problem. If claims are sitting 7-10+ days after repair completion, the fix is a daily submission process — not retraining your warranty admin on documentation. We rebuild submission workflows in one day.
Ford recalculates DAS every six months. Workflow fixes like RO Close to Submit time can improve within the first week. Documentation improvements affecting Claim First Time Through and Repair Cost Variance typically show results in 60-90 days.
Yes. Red is not permanent — every metric that sets the score can be worked on. We start with a virtual audit to identify your specific metric gaps, then recommend the engagement type that addresses your biggest point opportunities.
Related Resources
90-day claim review, a DAS metric breakdown from the Ford Dashboard figures you share, and a written action plan.
See Consulting →On-site documentation training that directly improves Claim First Time Through rate.
See Training →Full DAS explainer, glossary, 3C documentation guide, and more.
See Resources →