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Exclusive to Ford & Lincoln Dealerships · Taking New Clients Now

We Come to Your Store.
We Fix Your Warranty Department.

Hands-on Ford and Lincoln warranty training, consulting, and schedule cleanup — built on 20+ years in Ford fixed ops and time on Ford's own Warranty Assistance Team. We come to your dealership. We train your people. We find the money your schedule is hiding.

✓ Former Ford Warranty Dealer Advocate ✓ 20+ years Ford & Lincoln fixed ops ✓ All 50 states ✓ Ford & Lincoln only
20+
Years Ford Fixed Ops
5
Roles Held
50+
Admins Trained
All 50
States Available

Why It Matters

Your Warranty Department Is Leaving Money on the Table.

The average Ford dealer doing $100,000/month in warranty claims has $8,000–$25,000 in recoverable money sitting in their schedules. Meanwhile, documentation gaps are driving denials that compound into DAS score problems. Most dealers don't realize either until it's already a problem.

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$5K–$40K

Average recovery from a single schedule cleanup audit

📅
12–18 mo

Time it takes a new warranty admin to reach competency without structured training

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7 metrics

Ford Dashboard data points that determine your Warranty Excellence Status — most dealers don't monitor any of them

Four Ways We Help Your Store

Every service is available right now. We can start within two weeks of a signed agreement.

ON-SITE · ALL 50 STATES
🎓
Warranty Administrator Training

We come to your dealership.

We come to your store, review your actual denial history before we arrive, and build the entire curriculum around your real claims and real ROs. Not a classroom. Not textbook examples. Your store, your problems, your warranty admin — trained to Ford's standard.

  • Pre-engagement denial history review from both stores
  • Day 2 uses your actual repair orders — not textbook examples
  • Ford Dashboard metrics reviewed before we arrive
  • All 5 days built around your specific op codes and denial patterns
  • ClaimIQ Certified Warranty Administrator designation for all participants
  • Warranty Support Hotline available after training — $1,000/month
Book On-Site Training →
TRAINING PRICING
Virtual Training (3 days)
$2,500
One-Week On-Site
$4,500 + travel Most popular
One-Month Embedded
$12,000 + travel
Warranty Support Hotline
$1,000/month All fixed ops staff
Warranty Support Hotline

$1,000/month gives your entire fixed ops team — service advisors, technicians, warranty admin, and service manager — unlimited warranty Q&A via phone and email. Monthly review call included.

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Warranty Audit & Consulting

We find the problem. You get a written fix.

Virtual or on-site review of your last 90 days of claims, denial patterns, and Ford Dashboard metrics. Written action plan delivered.

Virtual Audit (2 days) $2,000
One-Week On-Site $5,000 + travel
One-Month Embedded $12,000 + travel
Monthly Advisory $1,000/month
See Consulting Details →
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Schedule Cleanup & Recovery

We find the money. You keep most of it.

Audit your open warranty, extended warranty, and fleet schedules. Identify and recover uncollected receivables. You pay flat + % of what we actually find.

Standard Warranty $500 + 15%
Extended / VSC $750 + 20%
Fleet Warranty $750 + 20%
Bundle — All Three $1,500 + 15%
Monthly Monitoring $500/month

% applies only to amounts actually recovered.

Schedule a Cleanup →
⚙️
Managed Warranty Admin

We become your warranty department.

We handle everything — RO review, OWS submission, denials, appeals, and monthly Ford Dashboard reporting. Flat monthly fee. Performance bonus only when your metrics improve.

Under $150K/month $4,000/month
$150K–$299,999 $4,500/month
$300K+ $5,000/month

+ Performance bonus up to $2,500/mo · Total never exceeds $7,500/mo · 2 slots only

Apply for Managed Service →

Who's Behind ClaimIQ

Built From the Inside Out.

ClaimIQ was built by Santos Rivera — a Ford Warranty Dealer Advocate with 20+ years in Ford and Lincoln fixed operations. Rental car manager, service advisor, service manager, fixed ops director, warranty administrator, and member of Ford's own Warranty Assistance Team.

He knows what Ford auditors look for because he's worked with them. He knows what documentation gets claims paid because he's been submitting and fighting denials for two decades. When he goes to your store, he's not bringing a manual — he's bringing 20 years of institutional knowledge about exactly how Ford thinks.

About Santos Rivera →
Career Timeline — Ford Fixed Ops
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Rental Car Operations Manager
Fleet management + OEM coordination
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Service Advisor
Ford warranty write-up, OWS, 3C documentation
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Service Manager
Service dept operations + warranty oversight
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Fixed Operations Director
Multi-dept warranty and service management
🔵
Warranty Administrator
OWS submission, denials, appeals, audit prep
Ford Warranty Dealer Advocate
Member of Ford's own Warranty Assistance Team
🏢
Founder, ClaimIQ
Building the firm Ford dealers actually needed
Ford & Lincoln Only — We don't do any other brand.

Important Disclosures

ClaimIQ is a warranty administration and consulting service operated under EchoDial LLC, a Florida limited liability company. ClaimIQ is not a licensed attorney, certified public accountant, or licensed financial advisor. Services do not constitute legal, accounting, tax, or financial advice. ClaimIQ does not guarantee that any Ford or Lincoln warranty claim will be approved, paid, or accepted by Ford Motor Company. Ford Motor Company retains sole and absolute discretion over all warranty claim approval decisions. ClaimIQ is not affiliated with, endorsed by, or sponsored by Ford Motor Company or Lincoln Motor Company.

Ready to Fix Your
Warranty Department?

On-site training, virtual audits, schedule cleanup — all available now. Book a free 20-minute call and we'll tell you exactly which engagement makes sense for your store.

hello@claim-iq.io · claim-iq.io · (850) 843-2170