Why It Matters
Returned claims and unworked schedule items can leave recoverable money sitting at your store. Meanwhile, documentation gaps are driving denials that compound into DAS score problems. Most dealers don't realize either until it's already a problem.
Warranty, extended/VSC, and fleet — we audit all three and chase every collectible item
Time it takes a new warranty admin to reach competency without structured training
Ford Dashboard metrics that set your DAS score and Warranty Excellence Status — we show you which one is costing you points
Every service is available right now. We can start within two weeks of a signed agreement.
We come to your dealership.
We come to your store, review your actual claim return history before we arrive, and build the entire curriculum around your real claims and real ROs. Not a classroom. Not textbook examples. Your store, your problems, your warranty admin — trained to Ford's standard.
$1,500/month per rooftop gives up to 10 named people on your fixed ops team — service advisors, technicians, warranty admin, and service manager — warranty Q&A by phone and email. Monthly review call included.
We find the problem. You get a written fix.
Virtual or on-site review of your last 90 days of claims, claim return patterns, and submission workflow. Written action plan delivered.
We find the money. You keep most of it.
Audit your open warranty, extended warranty, and fleet schedules. Identify and recover uncollected receivables. You pay flat + % of what we actually recover.
% applies only to amounts actually recovered.
Schedule a Cleanup →We become your warranty department.
We handle everything — RO review, OWS submission, denials, appeals, and chargebacks. You hand us the ROs.
Base fee: 2.5% of the first $150,000 of your monthly Ford warranty volume and 1.25% of everything above, never less than $2,750 a month, set from the volume in your agreement. Performance bonus, only for a month in which a Ford Warranty Dashboard metric improves against your baseline at signing: 0.1% of that month's warranty volume for each metric improved, at least $100 per metric, five metrics, never more than $2,500 a month, and nothing in the first 60 days.
Apply for Managed Service →Four services above, all done for you. If you would rather run your own warranty department, this is what the software costs.
Ford warranty answers, standalone
One rooftop, one warranty admin
Up to five rooftops
Large and multi-franchise groups
Only live PTS lookups count. Cached answers and warranty policy answers are free.
At the limit, cached answers and warranty policy keep working — only new live Ford lookups pause until a block is added or the month resets.
Prices are per dealer group and billed through Stripe. The Warranty Desk requires the dealer's own FMCDealer credentials — it runs lookups through your PTS access, not ours. Managed warranty administration is priced separately. Base fee: 2.5% of the first $150,000 of your monthly Ford warranty volume and 1.25% of everything above, never less than $2,750 a month, set from the volume in your agreement.
Who's Behind ClaimIQ
ClaimIQ was built by Santos Rivera — a former Ford Warranty Dealer Advocate with 20+ years in Ford and Lincoln fixed operations. Rental car manager, service advisor, service manager, fixed ops director, warranty administrator, and member of Ford's own Warranty Assistance Team.
He knows what Ford auditors look for because he's worked with them. He knows what documentation gets claims paid because he's been submitting and fighting denials for two decades. When he goes to your store, he's not bringing a manual — he's bringing 20 years of institutional knowledge about exactly how Ford thinks.
ClaimIQ is a warranty administration and consulting service operated by ClaimIQ Warranty Solutions LLC, a Florida limited liability company. ClaimIQ is not a licensed attorney, certified public accountant, or licensed financial advisor. Services do not constitute legal, accounting, tax, or financial advice. ClaimIQ does not guarantee that any Ford or Lincoln warranty claim will be approved, paid, or accepted by Ford Motor Company. Ford Motor Company retains sole and absolute discretion over all warranty claim approval decisions. ClaimIQ is not affiliated with, endorsed by, or sponsored by Ford Motor Company or Lincoln Motor Company.
On-site training, virtual audits, schedule cleanup — all available now. Book a free 20-minute call and we'll tell you exactly which engagement makes sense for your store.
hello@claim-iq.io · claim-iq.io · (850) 843-2170