ClaimIQ offers three levels of hands-on Ford warranty expertise — from two-day virtual audits to full managed warranty administration with performance-based pricing. Built on 20+ years inside Ford fixed ops and the Warranty Assistance Team.
Book a Free Assessment →"Why It Matters"
Ford grades your dealership on the Dealer Assessment Score (DAS) — a 100-point scale evaluated every six months. Your DAS determines your Warranty Excellence Status: Platinum Blue, Green, or Red. Most dealers don't know their score until Ford tells them it's a problem.
Your DAS directly affects your ability to earn WPAC One Time Exceptions, Dealer Decided Claim Reversals, and your standing with Ford's Warranty Assistance Team. These aren't abstract metrics — they're real money.
Every one of those numbers starts on a repair order. So that's where we work: every RO checked against SLTS labor operations, the bulletins and field service actions that apply to that VIN, one-time-use parts, and the 3C standard — before it goes to Ford, not after Ford sends it back. Every denial, appeal, and chargeback we work is logged so nothing falls through the cracks. Managed clients send us their Ford Warranty Dashboard figures each month, and their service manager gets a monthly report on them.
Ford calculates these numbers. We work the claims behind them.
Your warranty department is losing money in ways you can't see from inside it. We come in — physically or virtually — and find it. Then we fix it. We bring Ford Warranty Assistance Team experience and 20+ years in fixed operations to every engagement.
One day is not enough to build a competent warranty administrator. We've trained them. We know what it takes. Our training engagements are built around your store's actual claims, your actual denial history, and your submission workflow — not a generic classroom curriculum.
OWS system, warranty types, DAS score explained, 3C standard
Complaint, cause, correction on your actual ROs. Live coaching.
Pre-auth, STARS, SSPN, campaigns
Denial codes, appeal strategy, Ford audit survival
Live claim processing, risk scoring, warranty chat assistant, dashboards
Staff who meet the assessment requirements can earn a ClaimIQ training certificate — a verifiable credential your dealer principal, service manager, and Ford rep can look up at any time. Not a participation trophy. Certificates require a passing assessment, with the threshold shown for each course.
Verify a Certificate →We become your warranty department.
This is the most complete option. You don't hire a warranty admin. You don't train one. You don't manage one. You hand us the ROs and we handle the rest — documentation review, OWS submission, denials, appeals, and chargebacks.
And here's what makes our model different: your base fee is set from the monthly warranty volume in your agreement, and no single month’s volume moves it — it is restated only after three consecutive months more than 20% away from it. The only way we earn more is a bonus in a month when your Ford Warranty Dashboard numbers improve against your baseline — never more than $2,500 a month.
We become your warranty department.
You send us the ROs. We review every claim before it goes to Ford, submit through OWS on your behalf, fight every denial, and keep your service manager in the loop on every claim. No warranty admin on payroll. No training costs. No turnover.
We Earn More Only When Your Ford Numbers Improve
Your base fee is set from your monthly warranty volume when you sign, and no single month’s volume moves it. The only way we earn more is a bonus in a month when a Ford Warranty Dashboard metric improves against your baseline — never more than $2,500 a month.
Set from the monthly Ford warranty volume in your agreement. No single month's volume moves your base fee. If your actual monthly volume differs from the volume in your agreement by more than 20% for three consecutive months, either of us can restate it on 30 days' written notice, and the restated figure sets the base fee from the following month.
0.1% of that month's warranty volume for each Ford Warranty Dashboard metric that improves against your baseline at signing — at least $100 per metric, never more than $2,500 a month, nothing in the first 60 days.
You send us your Ford Warranty Dashboard figures each month. ClaimIQ has no access to your Dashboard and holds none of its data, and a month whose figures are not sent earns no bonus.
| Monthly Warranty Volume | Base fee | Bonus per metric | All five |
|---|---|---|---|
| $75,000 | $2,750 | $100 | $500 |
| $110,000 | $2,750 | $110 | $550 |
| $150,000 | $3,750 | $150 | $750 |
| $200,000 | $4,375 | $200 | $1,000 |
| $500,000 | $8,125 | $500 | $2,500 (ceiling) |
| Employee | ClaimIQ Managed | |
|---|---|---|
| Annual cost | $65,000+ | From $33,000 base |
| Benefits + taxes | ~$18,000 | None |
| Training cost | $3,000+ | None — already trained |
| Turnover risk | High | None |
| Ford expertise | Variable | 20+ years, incl. Ford WAT |
| Max monthly cost | Unpredictable | Base fee + at most $2,500 bonus |
Set your monthly Ford warranty volume and how many of the five Ford Warranty Dashboard metrics improved in a month. Your base fee is set from the volume in your agreement; the bonus is figured on that month’s volume.
Estimates only. The base fee is exact for the volume in your agreement. The bonus is paid only for a month whose Ford Warranty Dashboard figures you send us, never exceeds $2,500 a month, and nothing is earned in the first 60 days.
The managed service above is done for you. This is the software you run yourself — every plan includes The Warranty Desk, which also sells on its own.
Ford warranty answers, standalone
One rooftop, one warranty admin
Up to five rooftops
Large and multi-franchise groups
Only live PTS lookups count. Cached answers and warranty policy answers are free.
At the limit, cached answers and warranty policy keep working — only new live Ford lookups pause until a block is added or the month resets.
Prices are per dealer group and billed through Stripe. The Warranty Desk requires the dealer's own FMCDealer credentials — it runs lookups through your PTS access, not ours. Managed warranty administration is priced separately. Base fee: 2.5% of the first $150,000 of your monthly Ford warranty volume and 1.25% of everything above, never less than $2,750 a month, set from the volume in your agreement.
No separate software subscription is required to hire us. Managed service includes RO uploads, claim viewing for your service manager, messages on each claim, the Warranty Support Hotline, ClaimIQ Connect screen-share sessions, invoice history, and the history of claims we submit for you. The self-service software platform is a separate subscription.
In a month when one or more of five Ford Warranty Dashboard metrics improves against your baseline at signing (Claim FTT up; RO submit speed down; Repair cost variance down; Repeat repair down; DAS Green, or DAS score up), we earn 0.1% of that month's warranty volume for each metric that improved, at least $100 per metric. The bonus never exceeds $2,500 a month, and nothing is earned in the first 60 days. You send us the Dashboard figures each month - ClaimIQ has no access to your Dashboard - and a month whose figures are not sent earns no bonus.
Your base fee is set from the monthly volume in your agreement. No single month's volume moves your base fee. If your actual monthly volume differs from the volume in your agreement by more than 20% for three consecutive months, either of us can restate it on 30 days' written notice, and the restated figure sets the base fee from the following month. The performance bonus is figured each month on that month's warranty volume, only for metrics that improved against your baseline, and is never more than $2,500 a month.
We access your Ford dealer portal, review every claim using ClaimIQ's AI risk analysis, complete all documentation requirements, and submit through OWS. Your service manager can open every claim we're working, see our review, and message us on it.
Typically two weeks from signed agreement. We spend the first two weeks auditing your current state, configuring ClaimIQ for your store, reviewing your submission workflow, and reviewing your last 30 days of claims before taking over submission.
Yes. All services cover Ford and Lincoln warranty programs. Our managed service handles both franchises under a single fee structure.
Contact us for group pricing. We typically offer reduced per-store fees at 3+ rooftops. Platform Store Pack and Group subscribers can view an All Stores rollup of records entered in ClaimIQ. Managed service access is described in your agreement.
Absolutely. We can work alongside your existing admin as an expert support layer, or take over fully while they transition to other responsibilities. We'll recommend the right setup based on your situation during the assessment call.
Book a free 30-minute assessment. We'll review your claim documentation and submission workflow, estimate what you're losing monthly, and show you exactly how ClaimIQ can recover it — no obligation, no sales pressure.
Signed agreement with a 3-month initial term. Month-to-month after that. Cancel with 30 days notice.